At Cheap Home Shop, we’re committed to making your home decor, bedding, and baby gift shopping experience delightful from start to finish. Below you’ll find all the details about our shipping options and hassle-free returns policy.

Shipping Information

Order Processing

We typically process orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two convenient shipping methods to serve our global customers (excluding some Asian and remote regions):

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after shipment
    • Best for customers who want faster delivery
  • Free Shipping (orders over $50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after shipment
    • Great for budget-conscious shoppers

Note: Delivery times are estimates and may vary depending on your location and customs processing. We cannot guarantee delivery dates.

Easy Returns & Exchanges

We want you to love every purchase from our collection of affordable home goods and baby gifts. If you’re not completely satisfied, you may return or exchange most items within 15 days of receiving your order.

Eligibility Requirements

To qualify for a return or exchange:

  • Item must be unused, in original condition with all tags attached
  • Original packaging must be intact
  • Request must be initiated within 15 days of delivery
  • Proof of purchase (order number) is required

Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

  • Bath Towels (hygiene reasons)
  • Bathroom Rugs & Mats (hygiene reasons)
  • Bed Pillows (hygiene reasons)
  • Opened candles and home fragrances (Candles & Home Fragrances category)
  • Personalized or custom-made baby gifts

How to Return an Item

Follow these simple steps:

  1. Contact us within 15 days by emailing [email protected] with your return request (use the template below)
  2. Wait for approval – We’ll review your request and send a Return Merchandise Authorization (RMA) number if approved
  3. Package your item – Securely repack in original packaging with tags attached, including a copy of your order confirmation
  4. Ship your return – Send to our return center at the address provided in your RMA email (we recommend trackable shipping)

Return Request Email Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Body:
Dear Cheap Home Shop Customer Service,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Details of the item(s) I wish to return/exchange:
– Product Name:
– Quantity:
– Reason for return/exchange:

For exchanges, please specify the replacement item you would prefer (if available):
– Product Name:
– Quantity:

Please let me know the next steps to complete this process.

Best regards,
[Your Full Name]
[Your Contact Information]

Refund Process

After we receive and inspect your return:

  • Refunds are processed within 3-5 business days
  • Your refund will be issued to the original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping costs are non-refundable unless the return is due to our error
  • For exchanges, we’ll ship your new item once the return is processed (additional shipping charges may apply for international exchanges)

Damaged or Defective Items

If you receive a damaged item (such as broken ceiling lights or flawed bedroom furniture), contact us immediately at [email protected] with photos. We’ll arrange a replacement or refund at no additional cost.

Need Help?

Our friendly customer service team is happy to assist with any questions about shipping or returns. Contact us at:

Thank you for shopping at Cheap Home Shop – where affordable home decor meets quality and style!