At Cheap Home Shop, we want you to be completely satisfied with your home decor, bedding, and baby gift purchases. If you’re not happy with your order, we offer a straightforward returns and exchanges process within 15 days of receiving your items.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange:

  • The item must be unused, in its original condition, and in the original packaging
  • You must initiate the return within 15 days of receiving your order
  • The item must not be part of our non-returnable items (see below)
  • Proof of purchase (order number) is required
Non-Returnable Items: For health and safety reasons, we cannot accept returns on the following products:
  • Bath Towels (for hygiene reasons)
  • Bathroom Rugs & Mats (for hygiene reasons)
  • Bed Pillows (for hygiene reasons)
  • Opened candles and home fragrances (Candles & Home Fragrances category)
  • Personalized or custom-made baby gifts

How to Initiate a Return or Exchange

Follow these simple steps to return or exchange an item:

  1. Contact our customer service team within 15 days of receiving your order by emailing [email protected] with your request. Use the template below to ensure we have all necessary information.
  2. Wait for approval – Our team will review your request and send you a Return Merchandise Authorization (RMA) number if approved.
  3. Package your item – Securely pack the item in its original packaging with all tags still attached. Include a copy of your order confirmation.
  4. Ship your return – Send the package to our return center at the address provided in your RMA email. We recommend using a trackable shipping method as you’re responsible for the item until it reaches us.

Return Request Email Template

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Cheap Home Shop Customer Service, I would like to request a [return/exchange] for my recent order #[Your Order Number]. Details of the item(s) I wish to return/exchange: – Product Name: – Quantity: – Reason for return/exchange: For exchanges, please specify the replacement item you would prefer (if available): – Product Name: – Quantity: Please let me know the next steps to complete this process. Best regards, [Your Full Name] [Your Contact Information]

Refund Process

Once we receive and inspect your returned item:

  • Refunds will be processed within 3-5 business days
  • The refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping costs are non-refundable unless the return is due to our error
  • For exchanges, we’ll ship your new item once the return is processed (additional shipping charges may apply for international exchanges)

Return Shipping Information

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping service as we cannot be responsible for items lost in transit.

Our return address will be provided with your RMA approval email.

Damaged or Defective Items

If you receive a damaged or defective item (such as broken ceiling lights or flawed bedroom furniture), please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement or refund at no additional cost to you.

Questions?

If you have any questions about our returns and exchanges policy, please don’t hesitate to contact our friendly customer service team at [email protected] or call us at

+000 000 000
. We’re here to help make your Cheap Home Shop experience enjoyable!