FAQ

What kinds of products does Cheap Home Shop offer?

We specialize in affordable home decor and gifts across multiple categories including artificial flowers & plants, baby items and gifts, bath accessories, bedding sets, bedroom furniture, home fragrance products, lighting fixtures, and decorative objects. Our carefully curated collection helps you create a coordinated look for your home without breaking the bank!

Are your products good quality for the price?

Absolutely! We carefully select each item in our collection to ensure it meets our standards for both quality and affordability. While our prices are budget-friendly, we never compromise on style or durability. Our customer reviews consistently praise the value our products offer.

Do you offer product recommendations for specific rooms?

Yes! Our website is organized by room and function to help you find exactly what you need. Looking to decorate a bedroom? Check out our bedding sets, pillows, and bedroom furniture. Bathroom refresh? Browse our towels, rugs, and accessories. Our customer service team is also happy to offer personalized decorating advice at [email protected].

How do I create an account?

You can create an account during checkout by selecting “Create an Account” after entering your email address. Having an account allows you to track orders, save your shipping information for faster checkout, and view your order history.

I forgot my password. How can I reset it?

Click on “Forgot Password” on the login page and enter your email address. We’ll send you a link to create a new password. If you don’t see the email, please check your spam folder.

Can I modify or cancel my order after placing it?

We process orders quickly (within 1-2 business days), so please contact us immediately at [email protected] if you need to modify or cancel your order. We’ll do our best to accommodate your request if your order hasn’t already entered the shipping process.

What shipping options do you offer?

We offer two convenient shipping options:
Standard Shipping ($12.95): Via DHL or FedEx, delivered in 10-15 business days after dispatch.
Free Shipping: For orders over $50 via EMS, delivered in 15-25 business days after dispatch.

How long does order processing take?

We process all orders within 1-2 business days before they’re shipped. You’ll receive a confirmation email with tracking information once your order is on its way.

Do you ship internationally?

Yes! We ship worldwide except to some Asian countries and a few remote locations due to logistical constraints. During checkout, you’ll be notified if we’re unable to ship to your location.

How can I track my order?

Once your order ships, you’ll receive an email with tracking information. You can also check your order status by logging into your account on our website.

What should I do if my package is damaged or missing items?

Please contact us immediately at [email protected] with photos of any damaged items or a description of missing items. We’ll work quickly to resolve the issue for you.

What is your return policy?

We offer a 15-day return policy from the date you receive your items. Items must be unused and in their original packaging with all tags attached. Please contact us at [email protected] to initiate a return.

Who pays for return shipping?

Customers are responsible for return shipping costs unless the return is due to our error (wrong item sent or defective product). We recommend using a trackable shipping method for returns.

How long does it take to process a refund?

Once we receive your returned item, we’ll process your refund within 5-7 business days. Refunds will be issued to your original payment method. Please note it may take additional time for your bank or credit card company to post the refund to your account.

Do you offer exchanges?

Currently, we don’t offer direct exchanges. For a different item, we recommend returning the original item (following our return policy) and placing a new order for the item you want.

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure checkout.

Is my payment information secure?

Absolutely! We use industry-standard encryption to protect your payment information. You can shop with confidence knowing your transactions are secure.

Why was my payment declined?

Payment declines usually occur due to insufficient funds, incorrect card information, or your bank’s security measures. Please verify your payment information and contact your bank if the issue persists. You’re also welcome to try a different payment method.